(B) Treating the Issue
So how do we solve the intergroup conflict that consumed the University officials, SCG and BSA? Conflicts can be resolved through effective communication. In the group environment, teams materialize to focus on tasks or solve problems that are beyond the capacity of one individual. With this type of set-up it allows creative and innovative juices to flow through the constant sharing of information. With continual exposure to each other, team members and their superiors could ascertain whether they have a team that can continue working together with synergy, or their togetherness poses a negative effect on their output and interrelationships.
With the integration of the communication-based process of meeting the problem with the five steps of leadership, the motivational procedures and the strengthening of the bond that exists between the officers and the members of each groups discussed herein could be completely attained. The five steps as mentioned include:
· Model the Way
This particularly refers to the ability of the appointed leaders to become role models for other members of the group. The fact that they are placed in position, means that they have a certain characteristic that is particularly inspiring. The utilization of the said character shall help the leader set a pattern for others to follow. Once the road has been set, the reality of success is not that hard to foresee.
· Inspire a Shred Vision
Unity is one of the primary reasons behind the success of different organizations. Once each member is able to envision the real goal of the organization as to where they are actually headed to, the inspiration begins. Indeed, everyone has the right to get involved in what is happening and thus be able to understand where the direction of the group is taking them.
· Challenge the Process
Challenging the process does not mean changing the procedures of the organization abruptly. With ample time of adjustment and informing the members of the changes that are to be made, the procedural changes could occur. From this particular way, the organization is beginning to open its doors to other alternatives of meeting the goals of the group. However, to do so, careful planning and examination of the possibilities should be done.
· Enable Others to Act
Including other members of the group within the system of procedural arrangements is one type of motivation that makes everyone in the organization feel that they are of great use for the achievement of the group’s goal. Hence, achieving the goals with them leaves them with the satisfaction of work that they primarily expect from the group upon joining.
· Encourage the Heart
Simply involving the members within the job is not enough. Leaders ought to encourage their members through making them realize of their worth to the group. To do so, the leaders are expected to be able to figuratively touch the hearts of the members of the group so as to empower them to perform better not only for the organization’s sake but for their own benefit as well.
Through the consideration given to the five steps of leadership as enlisted above, it could be expected that the appointed authorities of SCG and BSA would be equipped with the necessary skills that they need to set a straight path for success for the entire organization. However, to do so, it should be remembered that the effective utilization of empowering communication should be applied as well. Without the existence of the said connection between the leaders, the victory that is being achieved may not become reality at all. To see how the problem could be treated, a fishbone diagram shall be presented herein to give attention to the basic procedures to be used in the problem’s solution: